FAQ
Are the watches working?
Yes. All watches are tested and confirmed to be in good working condition at the time of listing.
Are all purchases final?
Yes. Due to the vintage and pre-owned nature of our pieces, all purchases are final. Returns or refunds are only considered where an item is materially different from its listing description or photographs.
For full details, please refer to our Return and Refund Policy.
Do the watches come with a box?
Watches that include their original box will be clearly stated in the listing. Otherwise, each watch will be presented in a complimentary By the Hour pouch and box.
What is your shipping policy?
Orders are shipped within five business days of purchase, unless otherwise stated. You will receive a shipping confirmation email with your tracking number once your parcel has been dispatched.
For full details, please refer to our Shipping Policy.
Do you ship internationally?
Yes. We currently ship to selected international destinations. If your country is not available at checkout, please contact us through our Contact Form to enquire about shipping availability.
How do I care for my vintage watch?
Please refer to our Care Guide for detailed recommendations on caring for and maintaining your vintage timepiece.